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"Fishbone analysis" (http://www.kevinspin.com/products/195-fishbone-analysis.aspx) by Martin Rücker is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License (http://creativecommons.org/licenses/by-nc-nd/3.0).Permissions beyond the scope of this license may be available at http://www.kevinspin.com/conditionsinfo.aspx#licensing.